Pause/Cancel Policy
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Pause / Cancel Policy
All membership pause and cancellation requests require a minimum 30-day written notice. Please read the full policy below before submitting a request.
How the Notice Period Works
- The 30-day notice period begins on the date your request is received
- Memberships remain active and accessible during this time
- Billing will continue throughout the entire 30-day notice period
How to Submit a Request
All pause and cancellation requests must be submitted through our official request form. Requests made in person, by phone, or text are not considered official notice. Please note, you will need to sign in first in order to access and complete the form.
Please Note
If a request is submitted via email, we will honor the date of that email as the start of the 30-day notice period. However, the official request form must still be completed in order for the request to be processed.
Cancellation & Pause Policies
Cancellation Policy
- Memberships cannot be canceled immediately
- Your membership will remain active for 30 days after your request is received
- Access to training will continue during the 30-day period
- Your membership will automatically end after the 30-day notice period
Pause Policy
- All pause requests require a 30-day notice
- Pause requests take effect after the 30-day notice period
- Once paused, your membership remains inactive until you notify us to resume
- To reactivate, contact our team or submit a new request
Athletes may not attend or book sessions while their membership is paused. Billing will resume once your membership is reactivated.
Questions
We're Here to Help
If you have any questions regarding your membership, please don't hesitate to reach out to our team directly. We're happy to walk you through the process and make sure everything is handled correctly.